Empine Group is absolutely committed to a quality policy that ensures customers receive the best product possible along with our renowned service levels.
To achieve this, we operate on a quality policy that promotes a strong collaboration between our customers and Empine focusing on several principals to ensure consistently high-quality print.
The Principles we are committed to include:
- Customer service that practically becomes ‘Friendship'.
- Brand Management as standard to a level suitable for the individual customer.
- Thorough quality control and checks that occur on every single order without the need of client involvement.
- On the rare occurrence of a fault reaching a client, we operate a swift hassle-free resolution along with investigation and report on any fault to ensure it does not reoccur where possible.
- Supply chain management to ensure client’s products are always cost effective and benefitting from leading industry technology.
- Solutions to reduce non recycled wastage as much as possible.
- All employees are trained on company policies and procedures.
- Policies are regularly reviewed and amended to make them fit for purpose.